Animation Mentor Support Center

AM Starter Pack Beta

If there are any differences between the information listed here and other places like the Orientation or Syllabus, please follow the information on this page as it is the most current.


Required Software

Your first step before starting a course at Animation Mentor should be to make sure you go over the Required Software/Hardware knowledge base article. This covers all of Animation Mentor’s software and hardware requirements for the course.

Animation Mentor’s Required Software/Hardware List

Please make sure you are prepared for the course and have everything you need from the above list.

Note: Apple has recently removed all support and selling of Quicktime Pro. Any possible references throughout the school to needing Quicktime can be ignored. Instead make sure you have VideoPad Home Edition or other equivalent software installed.

Below we have a list and overview of some of the key software you will need:

Maya 2015 - Required (Classes 01-06 & Creatures Workshops Only)

Maya is the program you will need to animate and follow the course materials. We do not support Blender, 3DS Max, or other 3D animation software. Maya 2016 & 2017 are not currently supported for the main classes or creature workshops but are in the process of being made available.

How to download Maya

Once Maya is installed, ensure you have the latest Maya 2015 service pack for all the latest updates and bug fixes.

Keyframe MP - Required

Keyframe MP is a video player you can use to scrub and playback your animation after playblasting it from Maya.

Keyframe MP Website

You will need either the free or paid version. The paid version includes audio scrubbing and more features which may be very useful for later acting and dialogue classes.

VideoPad - Required

VideoPad is video editing software you will use to encode your assignment videos to match the video requirements for Animation Mentor. It will also allow you to combine videos for progress reels, demo reels, and other uses.

VideoPad Website

Note: You will need the Paid Home Edition of VideoPad (or another similar program able to encode to the VSP settings).

GIMP - Required

GIMP is a free image editing program you will use to resize, edit, and work with images. If you have other image editing software such as Photoshop, Clip Studio, or similar, you may use those as well.

GIMP Website

The AM Menu/Tools - Required (Classes 01-06 & Creatures Workshops Only)

The AM Menu is a set of tools such as the GUI Picker, Pose Master, and others. It also includes the rig licenser, which means that any of the advanced rigs will not open and will come in flattened if you do not have the AM Menu properly installed.

Download Page -

If you are having issues with the AM Menu, please check the AM Menu Knowledge Base for answers to many common problems.

NOTE: If you are not in the Character Animation Classes or the Creatures Workshops, you do not need the AM Menu and it will not be available to you.

The AM Pipeline (AMP) - Required (Classes 01-06 & Creatures Workshops Only)

The AM Pipeline, or AMP, is a cloud-based file storage which provides a safe, secure place to work on your assignments. It also allows for mentors or support staff to easily look at and help you with your files.

Please make sure to read through and follow all of the tutorials provided in the AMP Orientation to have a better understanding of how to use AMP

Download Page - PC / Mac

If you are having issues with the AM Menu, please check the AMP Knowledge Base for answers to many common problems.

NOTE: If you are not in the Character Animation Classes or the Creatures Workshops, you do not need AMP and it will not be available to you.

Preparing for Classes

A few minutes before your class time your Mentor will send you an email with the class link. Please follow the steps below in order to be prepared for this.

Be aware of your timezones

The Animation Mentor Beta site has all of the times set to your local time. But be aware of when your class times begin.

The class times listed when you registered are in PST (Pacific Standard Time) So you will need to make sure you know what that translates to in your local time.

Become Familiar with Zoom

Learn to use the Zoom tool, set up your webcam and mic, and become familiar with the tool so that you do not struggle installing or setting it up during your class.

Read Animation Mentor’s Class Guidelines for information on setting up and using Zoom for your class.

Submitting Assignments

When submitting assignments for your course, always make sure to follow these important steps:

Read the Assignment Guidelines

Read through the Syllabus and/or the Assignment Page first to verify what you must submit for that week. Also know that your mentor may give you additional assignments or notes for you to address on top of what is listed in the syllabus.

Playblasting from Maya

When you are ready to playblast your animation assignment from Maya, ensure that you are following the required Playblast Settings in Maya. Playblasting creates a video file from your Maya animation.

Encoding your Playblast

Once you have playblasted your assignment, always encode the video file to follow the Required Uploading Procecure (RUP) guidelines. This ensures that the video plays properly on the AM Student site.


  • DEADLINES for your weekly assignments are on Sunday at 12pm PST.
  • DO NOT submit to a previous week’s assignment to update your animation. Any revisions would be included in the current assignment
  • ALWAYS give yourself at least 30 minutes BEFORE the deadline to submit your assignment. It is up to you as a responsible student to ensure that you submit on time. If you submit too close to the deadline and end up missing the deadline your assignment will be marked as incomplete. (If you opened the submit page BEFORE the deadline, but waited until AFTER the deadline to submit, there will be no warning message as the page was loaded before the deadline.
  • ALWAYS check your assignment after submitting and do so BEFORE the deadline. Just because a file shows that it has been submitted DOES NOT mean necessarily that it will play properly on the site. If you submit your work and find out AFTER the deadline that it does not play properly, you will need to resubmit it and your work will be considered late. Assignments that do not play or open properly will be graded as an F by your mentor.
  • IT IS YOUR RESPONSIBILITY as a student to submit your work on time, to verify that it plays properly, and to accept the penalties of submitting too close to the deadline or not verifying your submissions.

Submitting A Late Assignment

Deadlines for your weekly assignments are on Sunday at 12pm PST. If you pass this deadline and submit your assignment late, your assignment will be marked as incomplete and will not receive a critique. Here are some important things to know about submitting a late assignment:

Always Submit Your Assignment Regardless

If you've passed the deadline and have not submitted your assignment, or found that you have to resubmit your assignment after the deadline, Always Submit Your Assignment Regardless. It's better to receive a Late Penalty than to receive and F that week for not submitting your assignment or for having files that do not work properly and cannot be critiqued. You can always contact support via a support ticket to inform them of any issue that may have caused you to be late.

Always be respectful of your mentor's time and make sure to submit as early as possible

Mentors are people. They work in the animation industry and they have families. Be respectful of their time and submit your completed assignments as early as possible.

Always check your assignment on your Assignment after submitting

It is important to always give yourself enough time to submit your work then check your assignment afterwards to make sure all of your files are submitted properly.

We strongly recommend giving yourself at least 30 minutes to do this so that you can resubmit any work that did not submit properly or fix any issues you may see with your assignment. This will help to make sure you don't run into problems and end up submitting passed the deadline.

Late Submissions Are Your Responsibility

As a student, it is your responsibility to ensure you follow the correct upload procedures which have been given to you, that you do your work on time, and that you give yourself enough time to submit your work and make sure it is submitted properly. 

Again, it is your responsibility as a student to turn your work in on time, correctly, and to verify that it does work. This is the same as would be expected of you from any university or college.


Additional Resources

Animation Mentor has a large collection of helpful resources at your disposal. Please make sure to look through these regularly, especially if you feel you are struggling.



Knowledge Base

Orientation Overview

If despite having looked through these resources, you are still struggling with this course, have problems understanding the material, or have technical issues, we recommend speaking to your Mentor Assistant. They are in your class specifically to help you with AMP, the AM Menu, and any other issues you may experience

If you still can't find the information you need, send in a support ticket to our Support Center and we will do our best to assist you.

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