Animation Mentor Support Center

Common AMP Issues

Where are the "Mentor" Menu and "AMP in Maya"?

The "Mentor" menu and using AMP in Maya are a Maya 2015 exclusive feature. This feature unfortunately had to be dropped in later versions of Maya due to compatibility issues with the plugin.

If you are using Maya 2016 or higher, you can ignore the AMP in Maya shortcut and use the "AMP Content Navigator" shortcut instead to open the standalone AMP Content Navigator.

Note: If you see any video or article on the site that tells you to use these as the default method for AMP, please send in a support ticket with the issue and location of the information can update it for you.



 Where are the "Open in Maya" & "Reference in Maya" options in AMP?

These options are only available when using AMP in Maya, which as mentioned above, is only available in Maya 2015.

When using the standalone AMP Content Navigator and Maya, you simply use the "Open Scene" & "Create Reference" options in Maya itself.

Note: If you see any video or article on the site that tells you to use these as the default method for AMP, please send in a support ticket with the issue and location of the information can update it for you.


 

 Why do I get a "Reference Not Found" Error when opening a shot?

This error is caused when you try to open a shot file which has a rig or asset referenced into it but you either don't have that asset downloaded or it's not in the correct location.

If you right-click on the shot file in AMP and hit Get Dependencies, that should download any references connected to that file, which should fix the problem. 

If you want to reconnect the file manually, or if the Get Dependencies option didn't work; open the shot and when the "Reference not Found" error appears, check the "Make Path Changes Permanent" checkbox in the error message, then hit "Browse" and browse to the rig/asset file in your local AMP folders. 


 

Where is my local AMP folder?

Your local AMP folder is the Content Root path you chose when setting up AMP's connection settings. If you're not sure what it is, you can find out by opening AMP, going to any of your AMP shot file folder, then right-click on an empty area in that folder and hit "Explore Here". This will open up the location of that folder on your system, giving you your Local AMP folder.

The Local AMP folder is organized with the same folder structure as AMP, making it easy to find assets in the Assets folder, or your work files in the Shots folder.
 


 

For a more in depth rundown of how to use AMP, what the AMP icons mean, and how to use the various features of AMP, please read the AMP Orientation

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